CNC Machine Servicing & Maintenance
SUPPORT AGREEMENTS
Our Support Agreements allow customers to subscribe to a number of hours per year, allowing you to spread your service liability and achieve reduced costs.
Our Support Agreements have 4 levels ranging from Bronze (50 hours per year) to Platinum (300+ hours per year) and give customers significant savings on hourly rates over those without any level of support.
- Support Agreements can be used for servicing, breakdowns, applications, technical and training support.
- Invoiced monthly and payment spread annually by Direct Debit
- One off payment option.
- Gold and Platinum support packages do not incur hourly travel costs.
- Silver, Gold and Platinum support packages do not incur overnight charges.
- Silver, Gold and Platinum support package receive 15% discount on spares.
- Extra top-up hours available.
- Banked hours can be used to support equipment not supplied by ETG*
- Technical and application support includes audits, reports and project plans.
*At ETG’s Operations Manager discretion
