Technical Support Engineer

Main duties and role responsibilities:

The ideal candidate will be responsible for;

  • Trouble shooting and attending electrical and mechanical breakdowns
  • Advising the help desk on any breakdown issues
  • Able to communicate and liaise with the business in the support of all of its products.
  • Must be available to attend site throughout the country at short notice providing solutions for our customers and the business
  • Must be able to understand and demonstrate the functionality of CNC equipment

At a Glance

United Kingdom


Working Week:
Monday – Friday

Full-time - permanent

Responsibilities Include

To understand and demonstrate knowledge of engineering activities including;

  • Preventative maintenance
  • Installation and commissioning of capital equipment (Preferably CNC machines)
  • Breakdown electrical
  • Breakdown mechanical
  • Training
  • Service work
  • Understanding mechanical drawings
  • Understanding electrical drawings
  • Problem solve and troubleshoot in the event of difficulties arriving from an intervention
  • PLC and CNC knowledge

Skills Required

  • Ability to prioritise own workload and work on own initiative.
  • High level of organisational skills and aptitude to customer care keeping customers informed at all times.
  • Ability to communicate clearly and concisely in both verbal and written mediums.
  • To demonstrate respect for others and to be diplomatic when dealing with both internal & external customers.
  • Ability to adapt your communication style to different situations/audiences.
  • To actively listen to people, focusing on what is being said to establish needs.
  • Ability to address concerns and overcome objection.
  • Ability to problem solve.
  • Minimum 5 years’ relevant experience as Service Engineering
  • Strong CNC machining background
  • PLC knowledge
  • Fanuc, Siemens and Heidenhain CNC knowledge
  • Good engineering background in installation, breakdown and electrical
  • Can interrogate electrical and mechanical breakdowns and advise on the necessary remedial action


  • Competitive Salary
  • Company Pension Scheme
  • Private Healthcare/Life Cover
  • 26 days holiday per annum

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    UK Headquarters
    Engineering Technology Group,
    Wellesbourne Distribution Park, Unit 16
    Loxley Road, Wellesbourne, Warwickshire, CV35 9JY
    +44 (0)1926 818 418