Internal Operations Support

The role has become available due to a review of the requirements within the Service Team. The successful applicant will be required to co-ordinate and schedule the Technical Support Engineers, deliver first-class customer care and positively represent the ETG brand at all times.

internal sales co-ordinator

Main duties and role responsibilities:

  • Prompt, professional response when communicating with customers.
  • Efficient scheduling of engineers according to their skill set, geographical location and availability.
  • Maintain dialogue with engineers at all times.
  • Full working knowledge of the internal service portal.
  • Record purchase and sales orders on Sage 200 as required.
  • Develop and maintain business rapport with customers.
  • Strong working knowledge of parts to ensure correct delivery to site.
  • Respond effectively and accurately when calculating pricing for customers.
  • Ability to troubleshoot and report issues to the Operations Manager as they occur.
  • Any other duties that may be required from time to time.

At a Glance

United Kingdom


Working Week:
Monday – Friday

Full-time - permanent

Skills Required

  • Ability to set targets and prioritise own workload.
  • Work on own initiative and multitask when required.
  • Ability to demonstrate the effective interpretation of customer requirements.
  • A team player with the ability to work on own initiative and problem solve.
  • Demonstrate clear, concise communication skills at all levels.
  • Ability to address concerns and overcome objections.
  • Excellent customer service and organisational skills.
  • PC literate.
  • Basic knowledge of milling, turning, electrical and mechanical requirements.


  • Competitive Salary
  • Company Pension Scheme
  • Private Healthcare/Life Cover
  • 26 days holiday per annum

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    UK Headquarters
    Engineering Technology Group,
    Wellesbourne Distribution Park, Unit 16
    Loxley Road, Wellesbourne, Warwickshire, CV35 9JY
    +44 (0)1926 818 418