Engineering Apprentice – Technical Support Pathway

Apprentices are required to attend college full-time for the first 12 months where you will gain a basic understanding of engineering skills which you will gradually be able to apply in your job role. You will be able to fault find, diagnose and correct errors when visiting customer sites, as part of our service team. The expected duration of the apprenticeship is 3 years, with a possible start date of 05 September 2022.

The Engineering Technology Group (ETG) brings together the strengths of the world’s most advanced manufacturers of high-technology machine tools, automation, additive manufacturing, wire EDM and workholding systems to deliver highly productive and affective metal cutting solutions.


This is a three-year Engineering Technician Apprenticeship. You will be required to attend college (In-Comm Training Services, WS9 8UG), full time for the first 12 months, followed by 1 day per week for the remainder of the apprenticeship, and the training will include the following:

  • Complying with Statutory Regulations and Organisation Safety Regulations
  • Working Efficiently and Effectively in an Engineering Environment
  • Using and Communicating Technical Information
  • Producing Components Using Hand Fitting Techniques
  • Preparing and Using Lathes for Turning Operations
  • Preparing and Using Milling Machines
  • General Welding Applications
  • Producing CAD Models (drawings) using a CAD system
  • Assembling and Testing Fluid Power Systems
  • Preparing and Using CNC Machining Centres
  • Health and Safety in the Engineering Workplace
  • Communications for Engineering Technicians
  • Mathematics for Engineering Technicians
  • Mechanicals Principals of Engineering Systems


Applications for this apprenticeship are being processed by In-Comm Training Services Ltd

Contact: Sue Fisher or Alex Jones 01922 457686


At a Glance

United Kingdom

Working Week:
8.30am - 5.30pm Monday to Friday whilst at the company. 9.00am - 4.30pm Monday to Thursday and 9.00am - 2.30pm on Friday whilst at college. Total hours per week: 38.00

Full-time - apprenticeship 3 years

Apprenticeship Standard:
Advanced Level 3 (equivalent to 2 x A Level passes)

Responsibilities Include

The duties in this job role will eventually include:

  • Carry out installations, service and breakdown requests
  • Deliver first-class customer care and positively represent the ETG brand at all times
  • Communicate positively and efficiently with the Service Desk
  • To visit customer sites to install, service and repair machines
  • Leave jobs in full working order and liaise with customers
  • At customer site, familiarise yourself with customer rules and working practices, including their health and safety policies
  • To feedback to the Service Desk on any problems/issues on site
  • When the job/customer dictates, there could be a requirement to lodge away from home
  • Ability to install, service and repair CNC machines and equipment
  • Fault find, diagnose and correct errors as identified on CNC machine tools
  • Assemble, set up and dismantle hydraulic, pneumatic and large associated mechanical assemblies

Skills Required

Desired skills

  • Good verbal and written communications
  • Good practical skills
  • Able to work as part of a team and independently
  • Previous experience is not required
  • Good interpersonal skills

Desired qualifications

  • Grade A-C/8-4 maths, English, Science (Physics), Grade B/6/5 and above in ICT or equivalent

Future prospects

There would be the potential for a full-time position at the end of the apprenticeship for the candidate, providing the apprenticeship was completed and performance at work was suitable.

Things to consider

Please note:  You will be required to attend college, In-Comm Training Services in Aldridge, WS9 8UG, on a full-time basis for the first 12 months.

You must be aged 18+ for insurance purposes and be able to drive in order to attend customer sites.

Personal Qualities

  • Honest
  • Motivated
  • Polite
  • Focused
  • Organised
  • Team player


  • Competitive Salary
  • Company Pension Scheme
  • Private Healthcare/Life Cover
  • 26 days holiday per annum

Apply to this job by filling the form below.

    UK Headquarters
    Engineering Technology Group,
    Wellesbourne Distribution Park, Unit 16
    Loxley Road, Wellesbourne, Warwickshire, CV35 9JY
    +44 (0)1926 818 418