ETG places emphasis on service with new ‘managerial’ appointmentPosted on August 20, 2018
One of the UK’s leading machine tool suppliers has appointed a new Service Manager to help it meet increased demand from precision engineering companies looking for maximum performance from their machines.
Engineering Technology Group, which has seen sales rise to a record level in 2018, has promoted Tim Dean to lead its new service and maintenance offer that has been designed to help its customers reduce downtime.
The former apprentice has been at ETG for six years, initially joining the company in 2012 as a Field Service Engineer, before becoming a specialist on the German machine tools in its range, including Bavius, Chiron and STAMA.
He is looking to implement a cross-training programme that will see all of the firm’s 20 service engineers develop a level of skill across the machines it sells and supplies.
“This is a very exciting time to be leading our service team and I’ve been given the freedom to try out some new ideas that will deliver a host of benefits to our clients,” explained Tim, who has been involved in maintenance since 1995.
“Making our engineers more versatile is the key priority and we have a plan in place to make this happen. It won’t be at the expense of our specialists, there’s still very much a role for them in modern-day manufacturing.”
He continued: “The last twelve months have seen the demand for quicker response times grow massively, with many companies running their machines at full speed for longer durations in a bid to meet customer volume increases and shorter lead times.
“This can be offset by putting in place an effective maintenance programme that minimises downtime and reduces the risk of machines breaking down. This is a key message we are trying to get across with all of our clients.
“We are also looking to add a number of engineers to our team, probably two or three would be ideal and these are immediate starts.”
Tim is the latest in a number of recent internal promotions designed to strengthen the ETG middle and senior management team, with the new Service Manager joining Steve Brown (Sales Director) and Martin Price (Operations Director).
Building on the strengths and passion of long-standing employees is providing a successful approach for the Wellesbourne-based company, with sales expected to be up 10% on the previous year and increased demand for its ‘turnkey solutions’.
“The recent trio of promotions give us an excellent platform to build on this year’s strong performance and I’m delighted that we are getting some fresh thinking and new ideas for our service team, a vital part of the ETG mix,” added Martin Doyle, Managing Director of Engineering Technology Group.
He concluded: “Tim has a very good understanding of a number of our principals and is well respected with our team…he was the natural appointment and will play an important role in how we get closer to our customers and make sure our offer meets the changing nature of industry.”
Engineering Technology Group (ETG) brings together the strengths of the world’s most advanced manufacturers of high technology machine tools, automation and workholding systems to deliver highly productive turnkey solutions to customers involved in automotive, aerospace, domestic goods, high value engineering, medical and oil and gas.
Its portfolio of world class brand includes Bavius, Hardinge Bridgeport, Chiron, Nakamura, Quaser and STAMA.
For further information, please visit www.engtechgroup.com or follow @engtechgroup on twitter.
Caption for Tim Dean (arty): Harry King with Tim Dean (both ETG)